FAQ
From custom orders to delivery details, we've answered the most common questions right here.
Ordering & Customization
Fill out our Custom Order Form and we’ll contact you within 24 hours to confirm details.
Please place orders at least 7 days in advance. For larger or themed cakes, we recommend 2 weeks.
Absolutely! We love custom ideas. Send your references, colors, or themes—we’ll bring it to life.
Yes, we offer eggless cakes on request. Let us know your dietary needs while ordering.
Pricing & Payments
Yes, we require a 50% deposit to confirm your booking. The rest is due before pickup/delivery.
Cancellations 72+ hours in advance may be eligible for partial refunds. After that, costs may be non-refundable due to prep work.
Pickup, Delivery & Storage
Yes! We deliver across [your area]. Charges depend on distance and availability.
We are a home-based bakery in [City Name]. Address details will be shared once the order is confirmed.
Most cakes should be refrigerated and brought to room temperature 30–60 minutes before serving.
Yes, pickup is available by appointment. We’ll coordinate the time once your order is ready.